Frequently Asked Questions
How are you handling COVID-19 Guidelines?
For all classes, we'll be following state regulated covid guidelines, including:
All participants must wear a mask. Masks are not required while seated.
Our team will be wearing a mask for the duration of the pARTy
Hand sanitizer is available and we've switched to disposable aprons
Up to 10 guests from the same group can sit at each table, spaced 6 feet apart from other groups
All supplies will be sanitized after the pARTy, fresh and clean for the next event
If an event is postponed due to changing NYS Covid guidelines, participants will receive a Hue it Yourself at-home DIY kit or a full-credit that can be applied for a future party, kit or retail item.
Do you offer private pARTies?
We sure do! We'd love to be a part of your next special event, whether it's a bachelorette party, birthday, teambuilding or girls night out! Find out more about private parties by visiting our 'host a pARTy' page.
Where are your events held?
Our public DIY pARTies are held at our favorite venues across WNY. We also offer private events that can be held in your home or at a venue of your choice. We can travel to any home or venue of your choice within 15 miles of our downtown Buffalo for a one time travel fee of $30. Venues outside of our travel radius can be accommodated for an additional travel fee. We just ask that the hosting venue provide tables and chairs for all attendees and that the party space is well lit on a ground level or with elevator access.Please note, due to Covid-19 we are NOT currently offering home parties.
Can I bring snacks and drinks to the pARTy?
Guests are allowed to bring snacks and drinks to any venue that does not serve them (ie. Southtown Salt Cave). For any restaurant, guests can purchase food and drinks from the host venue.
What if I have to cancel?
We hope that you don't have to cancel but if you do, please let us know at least 48 hours prior to the event to receive a credit for the amount paid for your ticket, minus a $5 processing and admin fee, that can be applied toward a future pARTy. Any cancellations within 48 hours of an event will not receive a credit. All custom events are non-refundable. No credits will be issued for no call, no shows or cancellations within 48 hours of event start time. Since this is an instruction based workshop, we unfortunately cannot provide the supplies to complete your project at home for anyone unable to attend.
I'm attending with a group of friends, can we sit together?
If you'd like to reserve seats together with friends, please leave a message in the note section when registering and we'll do our best to accommodate your request. Please note that we'll be following NYS Covid-19 seating guidelines which may limit the amount of people that can be seated together.
I'd like to book a private pARTy but I don't think I will meet the 12 attendee minimum, are there options available?
The party host can pay the balance needed to meet the total overall cost required for a 12 person private evening event.
Do you accommodate daytime bookings for private pARTies?
Yes! We can typically accommodate a weekday event - just send us an email.
If I book a private craft pARTy can we each make a different craft?
Everyone at the party makes the same type of project but can customize it and give it their own unique style.
If I book a private craft pARty, how do my guests sign up?
Once your date is reserved by paying your travel fee we will set up and send a personalized registration link for your event that you and your guests can use to register individually.
Are there any age requirements to participate?
All participants must be at least 16 years old to participate in the pARTy and 21+ to enjoy an adult beverage. The only exceptions are for kid's pARTies, specific youth classes, family programs & private events.
For your kid's birthday parties, can we invite little ones who are younger than the recommended age range?
Yes, they can participate so long as they have an adult helper :)
Can you make different craft projects than what's featured on your page?
Absolutely! Our team loves helping you to create the things you wish existed! Just shoot us an email and let us know what you've got in mind and we can help you make it happen. We also help you create custom projects for the special events in your life - centerpieces, decorations, favors, and more for showers, weddings, birthdays, anniversaries, etc. We can also make custom stencils to help you personalize your project!
How long are your craft parties?
All of our projects take approximately two hours, but we ask that guests arrive about 15 minutes early to get settled and enjoy some refreshments before getting started. Anyone arriving more than 15 minutes after the start time will not be able to create the project and a refund or credit will not be issued. Our team arrives approximately a half hour before the event begins to set up. Custom projects may require additional time.
Are you locally owned?
Yes! StudioHue was founded in 2015 by two Buffalo natives. What started as a passion project has turned into something more than we could've ever dreamed thanks to the Buffalove and support of our awesome community!
Will I receive paper tickets for the pARTy?
No - reservation confirmations will be sent electronically to the email provided at checkout.
How do I know if a class is sold out?
If a class says out of stock on our website, it is unfortunately at capacity. Don't worry, we'll be offering this popular class again soon!
How many people can attend a craft pARTy?
Many of our venues can accommodate 15 - 50 guests, but vary by location. Our studio can accommodate a max of 30 attendees depending on project size. For private parties, we require a minimum of 12+ participants.
I have friend that did not purchase a ticket. Can they attend and help with my project?
Due to available space and safety concerns, everyone in attendance must have their own ticket.
What forms of payment are accepted?
Participants can reserve their spot by signing up on our website using their credit card. For private travel events, we require a non-refundable deposit but offer different payment options.
I bought a ticket to a craft pARTy but I can't attend. Can I just pick up the materials and make it at home?
It depends on the project. Some projects can easily be turned into a Hue it Yourself kit. Please contact us to find out. If you cannot attend, you are able to transfer your registration to another guest by emailing us at email@example.com.
What if I can't find my email confirmation before the pARTy?
No problem! On the evening of the party our team will check in you and/or your guests off a guest list as you arrive at the venue so you will not need to present your email confirmation to our team. As long as you see your ticket transaction on your bank or credit card statement, you should be all set!
What is included in the pARTy cost?
All the supplies necessary (including studio time) to create your own unique masterpiece as well as step-by-step instructions provided by our friendly and talented team! At each pARTy, all crafters will be creating the same type of project but we provide many design and color options so that each guest can customize to their own likes and creativity!